In order to trace out the Critical Success Factors for Quality of Business Education
in India the Determinants for the Quality of the products and services of Business
Schools may be considered as: Core competencies like Intellectual and Social
Leadership of the Top Management ,Institution Culture & impact of Institution
Climate on Individual Performances, Problem Solving and Conflict
Management, Feedback and Information System, Relative ability to anticipate
and deal with the changes in Environments, Policies and Rules for Quality
Management and lastly Transparency with Accountability of the top Management
as a whole. On analysis of the Quality Determinants, the Critical Success Factors
have been identified as: Quality of students, Pedagogy, Placement, Faculty
and Infrastructure. In order to match the expectancy requirement with the
outgoing students a variety of Pedagogical approaches should be encouraged
beyond Lectures, including Live Case Studies, Group and Individual Exercises,
Class Assignments, Live Project Work and Presentations, Role Playing,
Management Games and active involvement of faculty members in
Consultancy Assignment. The Key Performance Indicators have been selected
as Standards of Accreditation, Recruitment Policy & Students, Creating and
maintaining a Learning Environment, Setting Expectations, Motivational
Climate, Expectations Gap, Work Integrated Learning (WIL) programs and
lastly Change in Attitude of Top tier Business Schools.