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Emotional Intelligence

Year	2008
Volume/Issue/Review Month	Vol. - 1 \| Issue 1 \| July â€“ December
Title	Emotional Intelligence
Authors	Dolly Dolai , Sibasish Dolai
Broad area	Emotional Intelligence
Abstract	Managing people at workplace has become the greatest challenge for every organization. Emotional intelligence plays a major role in managing people at work place. This paper deals with how emotional intelligence impacts behavior and job performance at work place. It also addresses its impact on work outcomes and organizational citizenship behavior. This paper includes in it a case study which shows how Emotional Intelligence has a positive impact on the organizational climate and in professional performance.
Description	Emotional intelligence (EI or EQ) is the ability to manage emotions and create positive influence in the social environment resulting in win-win connections and outcomes. This ability allows having precise emotional responses to situations that demand mor
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