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Human Resource Practices and Job Satisfaction in the Hotel sector in India: An Organizational Perspective with Smart PLS Analysis

Year 2022
Volume/Issue/Review Month Volume XV, Issue-II, Jul-Dec
Title Human Resource Practices and Job Satisfaction in the Hotel sector in India: An Organizational Perspective with Smart PLS Analysis
Authors Pankaj Kumar
Broad area Human Resource Management
Abstract

The present time is going through one of the worst global crises due to the lockdown,
social distancing norms as one of the measures for containing COVID-19, in almost all the countries.
Even before the crisis, the hotel industry as a whole lacked proper appreciation and professionalism.
This reduction could be due to low employee satisfaction arising out of unstructured and poor wage
systems and professionalism. Human resources management is imperative for better commitment to
the workplace and for the employee job satisfaction. Therefore, considering the research gap, the
motive of this paper is to assess the relationship between human resource practices (HRP) and job
satisfaction (JS). Data were collected through questionnaire from 82 hotels in Uttrakhand. The
validity of the model and hypotheses was tested from Smart-PLS. The results showed two practices
(recruitment & selection and performance appraisal) of human resources have a positive relationship
with JS. The limitations and directions for future research are discussed.This study extends the
literature by empirically adducing evidence the relationship between HRM practices and job
satisfaction of the hotel industry in Uttrakhand.

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