| Referenceses |
Afroz R, Rahman A, Masud MM, Akhtar R, Duasa JB (2013) Malaysian perception and attitude towards electric vehicle. In: 2nd International conference on mechanical, automotive and aerospace engineering, p 5
Anderson, C. D., & Anderson, J. (2010). Electric and hybrid cars: A history. McFarland.
Antonides, G., & Hovestadt, L. (2021). Product attributes, evaluability, and consumer satisfaction. Sustainability, 13(22), 12393. https://doi.org/10.3390/su132212393
Anwar, S., Min, L., & Dastagir, G. (2019). Effect of Service Quality , Brand Image , Perceived Value on Customer Satisfaction and Loyalty in the Chinese Banking Industry. International Journal of Business, Economics and Management Works, 6(3), 24–30.
Aprilia, L., Maming, J., &Pakki, E. (2020). The Influence Of Trust And Service Quality On Loyalty Through Customer Satisfaction At State-Owned Banks In Makassar City.
Asadi, S., Nilashi, M., Samad, S., Abdullah, R., Mahmoud, M., Alkinani, M. H., &Yadegaridehkordi, E. (2021). Factors impacting consumers’ intention toward adoption of electric vehicles in Malaysia. Journal of Cleaner Production, 282, 124474. https://doi.org/10.1016/j.jclepro.2020.124474
Axsen, J., Bailey, J., & Castro, M. Andrea. (2015). Preference and lifestyle heterogeneity among potential plug-in electric vehicle buyers. Energy Economics, 50, 190–201. https://doi.org/10.1016/j. eneco.2015.05.003
Bates, B. (1992). Electric vehicles—A decade of transition (SAE/PT-40). Society of Automotive Engineers.
Beerli, A., Martín, J. D., &Quintana, A. (2004). A model of customer loyalty in the retail banking market. European Journal of Marketing, 38(1/2), 253–275. https://doi.org/10.1108/03090560410511221
Bodet, G. (2008). Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships. Journal of Retailing and Consumer Services, 15(3), 156–162. https://doi.org/10.1016/j.jretconser.2007.11.004
Boztepe, A. (2016). Green marketing and its impact on consumer buying behavior. European Journal of Economic and Political Studies, 5(1), 5–21. http://www.ejeps.com/index.php/ejeps/article/download/83/83
Bunce, L., Harris, M., & Burgess, M. (2014). Charge up then charge out? Drivers’ perceptions and experiences of electric vehicles in the UK. Transportation Research Part A, 59, 278–287. https://doi.org/10.1016/j.tra. 2013.12.001
Burton, J., & Khammash, M. (2010). Why do people read reviews posted on consumer-opinion portals? Journal of Marketing Management, 26(3–4), 230–255. https://doi.org/10.1080/02672570903566268
Byrne, B. M. (2013). Structural equation modeling with Lisrel, Prelis, and Simplis. https://doi.org/10.4324/9780203774762
Carley, S., Krause, R. M., Lane, B. W., & Graham, J. D. (2013). Intent to purchase plug-in electric vehicle: A survey of early impressions in large US cities. Transportation Research Part D: Transport and Environment, 18, 39–45. https://doi.org/10.1016/j.trd.2012.09.007
Caulfield, B., Farrell, S., & McMahon, B. J. (2010). Examining individuals preferences for hybrid electric and alternatively fuelled vehicles. Transport Policy, 17(6), 381–387. https://doi.org/10.1016/j.tranpol.2010.04.005
DeVellis, R. F., & Thorpe, C. T. (2021). Scale development: Theory and applications. Sage publications.
Dimyati, M. (2012). Model StrukturalPengaruh Product attributes TerhadapKepuasan dan Customer loyalty Produk Pond’s. JurnalAplikasiManajemen, 10.
Electric Vehicle Market Size, Share Analysis, Value & Growth, 2030. (n.d.). https://www.fortunebusinessinsights.com/industry-reports/electric-vehicle-market-101678
India Brand Equity Foundation. (2024). Electric Vehicles market in India. Retrieved from https://www.ibef.org/blogs/electric-vehicles-market-in-india
Ellram, L. M., La Londe, B. J., & Webber, M. M. (1999). Retail logistics. International Journal of Physical Distribution and Logistics Management, 29(7/8), 477-494.
Eshghi, A., Haughton, D., & Topi, H. (2007). Determinants of customer loyalty in the wireless telecommunications industry. Telecommunications Policy, 31(2), 93–106. https://doi.org/10.1016/j.telpol.2006.12.005
Farhadloo, M., R. A. Patterson, and E. Rolland. (2016). Modeling Customer Satisfaction from Unstructured Data Using a Bayesian Approach. Decision Support Systems 90: 1–11
Figenbaum, E., Kolbenstvedt, M., & Elvebakk, B. (2014). Electric vehicles - environmental, economic and practical aspects: as seen by current and potential users. TØI Report. https://trid.trb.org/view/1324341
Floh, A., Koller, M., & Zauner, A. (2013). Taking a deeper look at online reviews: The asymmetric effect of valence intensity on shopping behaviour. Journal of Marketing Management, 29(5–6), 646–670. https://doi.org/10.1080/0267257x.2013.776620
Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B. E. (1996). The American Customer Satisfaction Index: Nature, Purpose, and Findings. Journal of Marketing, 60(4), 7–18. https://doi.org/10.1177/002224299606000403
Gadenne, D., Sharma, B., Kerr, D., & Smith, T. (2011). The influence of consumers’ environmental beliefs and attitudes on energy saving behaviours. Energy Policy, 39(12), 7684–7694. https://doi.org/10.1016/j.enpol.2011.09.002
García, J.A.M. &Caro, L.M. (2009). Understanding customer loyalty through system dynamics: The case of a public sports service in Spain. Management Decision, 47(1),151-172.
Guo J., Wang X., Wu Y. (2020). Positive emotion bias: role of emotional content from online customer reviews in purchase decisions. J. Retail. Consum. Serv. 52:101891. doi: 10.1016/j.jretconser.2019.101891
Guo, Y., S. J. Barnes, and Q. Jia. (2017). Mining Meaning from Online Ratings and Reviews: Tourist Satisfaction Analysis Using Latent Dirichlet Allocation. Tourism Management 59: 467–483.
Gyimesi K, Viswanathan R (2011) The shift to electric vehicles— Putting consumers in the driver’s seat. IBM Institute for Business Value
Haanpää, L. (2007). Consumers? green commitment: indication of a postmodern lifestyle? International Journal of Consumer Studies, 31(5), 478–486. https://doi.org/10.1111/j.1470-6431.2007.00598.x
Hackbarth A, Madlener R (2013) Consumer preferences for alternative fuel vehicles: a discrete choice analysis. Transp Res Part D Transp Environ 25:5–17. https://doi.org/10.1016/j.trd.2013.07.002
Hair, J. F. (2010). Multivariate data analysis. Prentice Hall. https://doi.org/10.1007/978-3-642-04898-2_395
Harun, R. A. (2015. Pengaruh Product attributes dan KualitasPelayananTerhadapKepuasan dan Customer loyalty Simpedes Pada BRI Unit Kantor Cabang Palu.Jurnal.Untad.Ac.Id, 3(10).
Hassan, M., Hassan, S., Nawaz, M. S., & Aksel, I. (2013). Measuring customer satisfaction and loyalty through service fairness, service quality and price fairness perception: an empirical study of Pakistan Mobile telecommunication sector. Science International, 25(4), 971-980.
Hidrue MK, Parsons GR, Kempton W, Gardner MP (2011) Willingness to pay for electric vehicles and their attributes. Resour Energy Econ 33:686–705. https://doi.org/10.1016/j.resen eeco.2011.02.002
Hill, N., Brierley, J. A., & MacDougall, R. (2017). How to measure customer satisfaction. In Routledge eBooks. https://doi.org/10.4324/9781315253107
Kandampully, J., &Suhartanto, D. (2003). The role of customer satisfaction and image in gaining customer loyalty in the hotel industry. Journal of Hospitality & Leisure Marketing, 10(1–2), 3–25. https://doi.org/10.1300/j150v10n01_02
Khare, A. (2015). Antecedents to green buying behaviour: a study on consumers in an emerging economy. Marketing Intelligence & Planning, 33(3), 309–329. https://doi.org/10.1108/mip-05-2014-0083
Kim, J., Jin, B., & Swinney, J. (2009). The role of etail quality, e-satisfaction and e-trust in online loyalty development process. Journal of Retailing and Consumer Services, 16(4), 239–247. https://doi.org/10.1016/j.jretconser.2008.11.019
Kline, R. B. (2005). Principles and practice of structural equation modeling (2nd ed.). New York: Guilford.
Kotler, P., Armstrong, G., Ang, S. H., Leong, S. M., Tan, C. T., and HoMing, O. (2012). Principles Of Marketing: An Asian Perspective. London: Pearson/Prentice-Hall
Krause, R. M., Carley, S. R., Lane, B. W., & Graham, J. D. (2013). Perception and reality: public knowledge of plug-in electric vehicles in 21 U.S. cities. Energy Policy, 63, 433–440. https://doi.org/10.1016/j.enpol. 2013.09.018
Kurani, K. S., Caperello, N., &TyreeHageman, J. (2016). New car buyers’ valuation of zero-emission vehicles: California (UCD-ITS-RR-16-05). Institute of Transportation Studies, University of California, Davis. Retrieved August 23, 2019. https://escholarship.org/uc/item/28v320rq
Leninkumar, V. (2017). The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty. The International Journal of Academic Research in Business and Social Sciences, 7, 450-465.
Lin, H. H., & Wang, Y. (2006). An examination of the determinants of customer loyalty in mobile commerce contexts. Information & Management, 43(3), 271–282. https://doi.org/10.1016/j.im.2005.08.001
Martín Consuegra, D., Molina, A., & Talaya, Á. E. (2007). An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector. Journal of Product & Brand Management, 16(7), 459–468. https://doi.org/10.1108/10610420710834913
Matute, J., Bravo, R., & Pérez, J. M. P. (2010). The influence of corporate social responsibility and price fairness on customer behaviour: evidence from the financial sector. Corporate Social Responsibility and Environmental Management, 18(6), 317–331. https://doi.org/10.1002/csr.247
Menon, B. (2017) A study on consumer behaviour of passenger car segments through logistic regression modelling’, Metamorphosis, Vol. 16, No. 1, pp.20–32.
Minta, Y. (2018). Link between satisfaction and customer loyalty in the insurance industry : Moderating effect of trust and commitment. Journal of Marketing Management, 6(2), 25–33. https://doi.org/10.15640/jmm.v6n2a3
Mohamed, M., Higgins, C. D., Ferguson, M., &Requia, W. J. (2018). The influence of vehicle body type in shaping behavioural intention to acquire electric vehicles: A multi-group structural equation approach. Transportation Research Part A-policy and Practice, 116, 54–72. https://doi.org/10.1016/j.tra.2018.05.011
Moisescu, O. I. (2018). From perceptual corporate sustainability to customer loyalty: a multi-sectorial investigation in a developing country. EkonomskaIstrazivanja-economic Research, 31(1), 55–72. https://doi.org/10.1080/1331677x.2017.1421998
Nalendra, A. R. A., (2018), The Effect of Service Quality, Price, Customer Satisfaction on Customer Loyalty (Case Study of IM3 Madiun Customers). Journal of Computer Science and Technology. Volume 3. No. 2.
Neaimeh, M., Salisbury, S., Hill, G., Blythe, P., Scoffield, D., &Francfort, J. (2017). Analysing the usage and evidencing the importance of fast chargers for the adoption of battery electric vehicles. Energy Policy, 108, 474–486. https://doi.org/10.1016/j.enpol.2017.06.033
Nugroho, N. A. (2015). PENGARUH ATRIBUT PRODUK TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN (Survei pada Counter Perdana di Gresik). Jurnal AdministrasiBisnis,20(1).http://administrasibisnis.studentjournal.ub.ac.id/index.php/jab/article/download/821/1006
Onyeaso, G & Johnson, W (2006). Using co-integration methods to estimate the interconnectedness of intangible strategic assets: Empirical evidence for management decision making. Management Decision, 44 (9), 1231 – 1245
Pérez, A., Del Mar García De Los Salmones, M., & Bosque, I. (2013). The effect of corporate associations on consumer behaviour. European Journal of Marketing, 47(1/2), 218–238. https://doi.org/10.1108/03090561311285529
Potoglou, D., &Kanaroglou, P. (2007). Household demand and willingness to pay for clean vehicles. Transportation Research Part D-transport and Environment, 12(4), 264–274. https://doi.org/10.1016/j.trd.2007.03.001
Pournarakis, D. E., D. N. Sotiropoulos, and G. M. Giaglis. (2017). A Computational Model for Mining Consumer Perceptions in Social Media. Decision Support Systems 93: 98–110.
Rauyruen, P., & Miller, K. E. (2007). Relationship quality as a predictor of B2B customer loyalty. Journal of Business Research, 60(1), 21–31. https://doi.org/10.1016/j.jbusres.2005.11.006
Rezvani, Z., Jansson, J., & Bodin, J. (2015). Advances in consumer electric vehicle adoption research: A review and research agenda. Transportation Research Part D: Transport and Environment, 34, 122–136. https://doi.org/10.1016/j.trd.2014.10.010
Salah, K., & Kama, N. (2016). Unification requirements of electric vehicle charging infrastructure. International Journal of Power Electronics and Drive Systems. https://doi.org/10.11591/ijpeds.v7.i1.pp246-253
Shankar, V., Smith, A. K., & Rangaswamy, A. (2003). Customer satisfaction and loyalty in online and offline environments. International Journal of Research in Marketing, 20(2), 153–175. https://doi.org/10.1016/s0167-8116(03)00016-8
She, Z., Sun, Q., Ma, J., & Xie, B. (2017). What are the barriers to widespread adoption of battery electric vehicles? A survey of public perception in Tianjin China. Transport Policy, 56, 29–40. https://doi.org/10. 1016/j.tranpol.2017.03.001
Sierzchula, W., Bakker, S., Maat, K., & Van Wee, B. (2014). The influence of financial incentives and other socio-economic factors on electric vehicle adoption. Energy Policy, 68, 183–194. https://doi.org/10.1016/j.enpol.2014.01.043
Skippon, S., & Garwood, M. (2011). Responses to battery electric vehicles: UK consumer attitudes and attributions of symbolic meaning following direct experience to reduce psychological distance. Transportation Research Part D: Transport and Environment, 16(7), 525–531. https://doi.org/10. 1016/j.trd.2011.05.005
Srikanjanarak, S., Omar, A., & Ramayah, T. (2009). The conceptualisation and operational measurement of price fairness perception in mass service context. Asian academy of management journal, 14(2), 79-93.
Streukens, S., & De Ruyter, K. (2004). Reconsidering nonlinearity and asymmetry in customer satisfaction and loyalty models: an empirical study in three retail service settings. Marketing Letters, 15(2/3), 99–111. https://doi.org/10.1023/b:mark.0000047387.12609.23
Suhartanto, D., Chen, B. T., Mohi, Z., &Sosianika, A. (2018). Exploring loyalty to specialty foods among tourists and residents. British Food Journal, 120(5), 975-989. https://doi.org/10.1108/BFJ-09-2017-0485
Swan, J. E., & Combs, L. J. (1976). Product performance and consumer satisfaction: a new concept. Journal of Marketing, 40(2), 25. https://doi.org/10.2307/1251003
Tabachnick, B. G., Fidell, L. S., & Ullman, J. B. (2013). Using multivariate statistics (Vol. 6, pp. 497-516). Boston, MA: pearson.
Talantsev, A. (2017). Who gains and who loses in the shift to electric vehicles: impact assessment through multi-criteria multi-stakeholder analysis. , 37, 257–268. https://doi.org/10.1016/j.proenv.2017.03. 057
Tarus, D. K., &Rabach, N. (2013). Determinants of customer loyalty in Kenya: does corporate image play a moderating role? The Tqm Journal, 25(5), 473–491. https://doi.org/10.1108/tqm-11-2012-0102
Thungasal, Chandra.E.(2019). The Effect of Service Quality and Price on Customer Loyalty through Customer Satisfaction at Kasuari Hotel. Journal of Business Management, Management Study Program, Faculty of Economics Kristen Petra University, Vol 7, No 1.
Tirunillai, S., and G. J. Tellis. (2014). Mining Marketing Meaning from Online Chatter: Strategic Brand Analysis of big Data Using Latent Dirichlet Allocation. Journal of Marketing Research 51 (4): 463–479
Trommer, S., Jarass, J., & Kolarova, V. (2015). Early adopters of electric vehicles in Germany unveiled. World Electric Vehicle Journal, 7(4), 722–732. https://doi.org/10.3390/wevj7040722
Vassileva, I., & Campillo, J. (2017). Adoption barriers for electric vehicles: Experiences from early adopters in Sweden. Energy, 120, 632–641. https://doi.org/10.1016/j.energy.2016.11.119
Vázquez-Carrasco, R., & Foxall, G. R. (2006). Positive vs. negative switching barriers: the influence of service consumers’ need for variety. Journal of Consumer Behaviour, 5(4), 367–379. https://doi.org/10.1002/cb.187
Vidyanandan, K. V. (2018). Overview of electric and hybrid vehicles. Energy Scan, 3, 7-14.
Yadav, S. K., & Sahay, M. (2017). A STUDY ON AUTOMOBILE INDUSTRY GROWTH IN INDIA AND ITS IMPACT ON AIR POLLUTION. Journal of Advanced Research in Dynamical and Control Systems, 9,1901–1909. Retrieved from https://www.jardcs.org/backissues/abstract.php?archiveid=2849
Young, W., Hwang, K., McDonald, S., & Oates, C. (2010). Sustainable consumption: green consumer behaviour when purchasing products. Sustainable Development, 18(1), 20–31. https://doi.org/10.1002/sd.394
Yuen, K. F., Thai, V. V., & Wong, Y. D. (2016). Are customers willing to pay for corporate social responsibility? A study of individual-specific mediators. Total Quality Management & Business Excellence, 1–15. https://doi.org/10.1080/14783363.2016.1187992
Zhang Y, Yu Y, Zou B (2011) Analyzing public awareness and acceptance of alternative fuel vehicles in China: the case of EV. Energy Policy 39:7015–7024. https://doi.org/10.1016/j.enpol .2011.07.055
|
