Abstract |
In order to measure IT effectiveness, most firms will need to administer a survey to staff, suppliers and customers /end users .To do this, and considerable knowledge and skill relating to survey design, sample choice and so on is required If handled correctly, a survey can provide detailed information about system effectiveness, but conducted poorly, the survey may be useless and a complete waste of time and money. It is not possible to describe a single, concise way in which to conduct a survey using questionnaires. There are many different approaches to a survey and the appropriateness of the approach is entirely dependent on the particular circumstances being addressed. Furthermore survey design is still regarded as more of an art than a science. It is generally agreed that each study using questionnaires is unique.The sampling scheme is one of the important issue to be considered. |
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